Oliver Chandler Estate Agents in Salisbury

Guidance and fees for tenants

Here at Oliver Chandler, we’re all about transparency - especially when it comes to renting property, which can seem a complex and confusing process.

So here’s where you’ll find all the important information you need about becoming a tenant – including details of our fees – laid out in a clear, simple and fair way.

You can find more detailed information about renting in the government-produced How to Rent Guide.

Please remember that we’d be delighted to help you at every step on your rental journey, so don’t hesitate to contact us if you need any further advice.

Tenancy Set Up Fee

To register your interest in a property, you need to pay a Tenancy Set Up Fee - this is before any formal landlord acceptance of your application, and is subject to contract.

You will receive a formal decision from the landlord based on the information you have supplied in your application, and before any formal referencing commences.

Note that if the landlord rejects your application, all fees you’ve paid up until this point are refunded. If your application is successful then the Tenancy Set Up Fee is non-refundable.

Guarantor Fee

Your completed application form and payment of your Set Up Fee constitutes your formal offer to rent the property. If the landlord accepts your offer (subject to contract and referencing) this then covers the costs of your reference and our preparation of all the legal paperwork. If you require a guarantor, you will need to pay a Guarantor Fee.


It’s standard practice these days for a new tenant to be referenced before they can be accepted to rent the property. So we’ll use an independent, specialist referencing company to formally reference you. Where appropriate, this process can include a full credit score, employer reference and previous landlord reference.

If you think there may be any problems with your reference, it makes sense to let us know before referencing commences because it could save you money. If you fail to pass the referencing process you will not receive a refund of the fees you’ve paid.

We are legally required to check that you comply with the Government’s Right to Rent guidelines, so you’ll be asked to provide proof of your right to rent. Usually, your UK passport and driving licence to confirm your current address will be enough. However, if you’re a non-UK, EU or Swiss National you may need to provide us with further details to confirm your right to reside in the UK. For help or information regarding this subject, please don’t hesitate to get in touch with us. Further information is available by clicking this link.

Type Fees to Tenants
Set Up Fee (tenants share) £350 for the first tenant and £100 for each additional tenant
Company Let £450
Guarantor Fee (if required) £100
Deposit Usually one and a half months' rent


Once your reference has been approved and you’re ready to move into your new rental home, you’ll need to pay the first month’s rent in advance plus a Deposit.

Your Deposit is usually registered by us with the Deposit Protection Scheme and is to be used in case you fail to meet your legal obligations under your Tenancy Agreement.


If you want to bring a pet to the property and your landlord accepts one, you will need to pay an additional £200 Pet Deposit. Note that we’ll hold this for six weeks after the end of your tenancy to ensure no issues arise that may not have been apparent during the checkout process.

Deposit Registration & Checkout Fee

For your peace of mind, your Deposit is registered with a government-approved money protection initiative. We use the Deposit Protection Service (DPS). We’ll send you a certificate confirming that we’re holding your deposit in this way.

Note that your initial Set Up Fee will cover the cost of your Deposit Registration.

Payment of Rent

Please pay your rent promptly, in advance, by standing order. If you have a problem paying your rent please contact us immediately.

If you choose to pay your rent by any other method, you may incur additional charges.

It’s vitally important that you pay your rent in full and on time - we are obliged to treat any rent arrears seriously.

Looking to buy, sell, rent or let a property in Salisbury and the surrounding area?

Why not trust the team whose business has grown almost exclusively through recommendation and referral? For help and advice or just a friendly, confidential and no obligation chat about your requirements, simply:

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